Employment

We take pride in providing excellence in customer service both internally and externally

It goes without saying that we couldn’t provide excellence in customer service if we didn’t have a passionate, dedicated, professional and enthusiastic workforce, one made up of people from all walks of life with a passion for what they do.

As an organisation that focuses on quality, we are committed to ensuring that we continue to recruit and develop the talented people we need to deliver these services to the highest possible standards. This means that we are always on the lookout for new additions to our teams: quality people who can bring their own valuable skills and experience with them.

The next step toward creating your ideal job

From day one, we will take your personal and professional development seriously. We will work with you to develop your skills and knowledge through a wide range of learning and development opportunities, both in-house and through external providers. Our Human Resources team along with Management will provide you with support and advice, and will continue to enhance our in-house training program to ensure it meets the needs of our team.

Di Bella Coffee is a dynamic growing company with a strong culture and a team of passionate workers. Our goal is to ‘Inspire Passion’, and we want our employees to be inspired by their work. The ultimate Di Bella Coffee staff member will display commitment, a professional attitude and enthusiasm for their work, and will strive to exceed expectations. Di Bella Coffee supports the philosophy ‘hire on attitude’, and we will provide the necessary training and support to give you the required skills.

We look for staff that are:

Di Bella Coffee is a rewarding and unique work environment and provides challenging work in a fast-paced environment, which will help develop your skills. All we ask for in return is your commitment to helping us maintain our high standards, and a professional and enthusiastic attitude to your work.

Equality and Diversity

Di Bella Coffee is an equal opportunity employer – we are fully committed to treating all our employees and job applicants equally. We will take all reasonable steps to employ, train and promote employees on the basis of their experience, abilities and qualifications without regard to race, colour, ethnic origin, nationality, national origin, religion or belief, gender, sexual orientation, marital status, age or disability.

We will also take all reasonable steps to provide a work environment in which all employees are treated with respect and dignity and that is free of harassment based upon an employee’s race, colour, ethnic origin, nationality, religion or belief, gender, sexual orientation, marital status, age, disability, or any other reason. Di Bella Coffee will not condone any form of harassment, whether engaged in by employees or by outside third parties who work with the our business. All our employment policies are based on the principles of fairness and equality.

Current Vacancies

Admin Assistant (Brisbane, Bowen Hills office)

We are currently recruiting for an Admin Assistant to join the QLD head office team.

This is a diverse role and will see the successful applicant providing administrative support to the leadership team as well as the head office corporate services and wholesale teams.

Key Responsibilities will include:

• Providing administrative support to Leadership team, including:
  • Meeting administration, including preparation of agendas and associated documentation.
  • Diary entries are accurate, up to date and contain all necessary details, locations are booked and set up (where necessary) and participants are invited and confirmed.
  • Daily tasks and project responsibilities are completed efficiently within set deadlines.
  • Travel and itinerary details are organised and circulated accurately and within stated timeframes.
• Be the first point of contact for incoming phone calls with a benchmark of all calls answered within four rings.
• Provide friendly and efficient reception duties and direct stakeholders to the correct department for assistance.
• Support Customer Care Assistants with administrative wholesale tasks where required.
• Assist Customer Care Assistants with customer enquires such as troubleshooting over the telephone ensuring information provided is consistent with Di Bella Coffee (DBC) policies, procedures and guidelines.
• Collect and sort the mail on a daily basis.

To be successful for this role you will have

• High attention to detail skills
• High level organisation skills
• Ability to take initiative
• Ability to remain calm under pressure
• Intermediate to Advance knowledge of MS Office Suite (Outlook, Word, Excel)
• A ‘Can do’ attitude
• A professional approach to work

Di Bella Coffee offers a friendly and encouraging company culture. We believe our team members are part of our success – be a part of something bigger!

If you have the relevant skills and knowledge to be successful in this role, and are flexible in hours that you can work, please submit your resume and a cover letter to: employment@dibellacoffee.com.au

For further information, contact Hannah Stone on (07) 3252 5858.

Barista (Brisbane, Bowen Hills Roasting Warehouse)

We are seeking an experienced and enthusiastic Barista to join the Di Bella Coffee team in Brisbane.

Our Retail Roasting Warehouse opens from 6.30am to 5.30pm Monday to Friday and Saturdays from 7.30am to 3.30pm. Life at Di Bella Coffee is fast paced, ever changing and rewarding.  Our commitment is to provide excellence in customer service and we’d love you to help us to achieve this goal.

Key Duties include:

• Commitment to excellence in Customer Service and making coffee to Di Bella Standards at the Brisbane Roasting Warehouse and off site events.
• Operating cash registers, ensuring a high level of accuracy
• Working to the Health and Safety standards at all times in all retail areas and event set ups.
• Promote new and exciting products and company events to customers.
• Educate customers on coffee knowledge where required
• Ensure you present in a professional manner (well presented, hygiene and uniform)

The successful applicant will have the following attitude, experience and skills:

• Strong Barista skills
• Experience in a high coffee volume environment essential
• Strong interpersonal skills and team building skills
• Friendly and helpful attitude
• Enthusiasm to be trained in Domestic Machines / Alternative Brewing Methods and Hot top Roasting
• Proven ability to retain information and work unsupervised

Di Bella Coffee offers a friendly and encouraging company culture. We believe our team members are part of our success – be a part of something bigger.

If you have the relevant skills and knowledge to be successful in this role, and are flexible in hours that you can work, please submit your resume and a cover letter to: employment@dibellacoffee.com.au

For further information, contact Hannah Stone on (07) 3252 5858.